Shipping

We ship any piece in stock within 5 working days. 

The availability of the product is highlighted in the product page.

In order to ensure that every product we ship matches the highest standards in terms of quality, we inspect it carefully before shipping.

Every piece is shipped through Ferrari group international courier, specialized in jewelry transport and customs.

We will notify you by mail with tracking information as soon as your order is shipped.

Return & Refund Policy 

Thanks for shopping at Ritrovarti.

 If you are not entirely satisfied with your purchase, we’re here to help. Invia una mail a [email protected].

Returns 

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].